At Eddie Clip Works LLC, we aim to provide professional and reliable video editing services. Because our services involve customized digital work performed according to individual customer requirements, refunds are subject to the conditions and timeframes outlined below.
1. Service Nature
Eddie Clip Works LLC provides customized video editing and digital media services. Once a project has been accepted and editing work has begun, time and resources may have been allocated specifically to that project.
For this reason, refund eligibility may depend on the stage of the project, the amount of work completed, and the timing of the refund request.
2. Cancellation Before Work Begins
Customers may contact us to request cancellation before work on the project has started.
A cancellation request should be submitted before the editing process begins. If the cancellation request is received and approved before editing work starts, the customer may be eligible for a full refund of the amount paid for the applicable service.
We generally aim to review cancellation requests within 1–2 business days.
Once production has started, the refund amount may be adjusted based on the work already completed and resources used.
3. Refund Requests After Work Begins
If a customer requests a refund after editing work has started, Eddie Clip Works LLC will review the request based on the status of the project, work already completed, project requirements, and reason for the request.
Refund requests should generally be submitted within 7 calendar days of the relevant service issue or project delivery.
Where appropriate, a partial refund may be considered for the portion of the service that has not yet been completed.
Completed editing work, delivered digital files, or services already performed may not be eligible for a full refund.
We generally aim to review and respond to refund requests within 3 business days after receiving the necessary information.
4. Dissatisfaction With the Completed Service
If the delivered video does not reasonably follow the agreed project requirements, customers should contact us and clearly describe the issue within 7 calendar days after delivery.
When the issue relates to the original project requirements, we may provide an appropriate revision or correction when revisions are included in the purchased service.
Included revision requests should generally be submitted within 7 calendar days after delivery, and applicable revisions are normally processed within 2–5 business days, depending on the complexity of the requested changes.
A refund is not automatically provided solely because a customer changes their personal preference after the project has been completed or because the customer requests a substantially different creative direction from the original instructions.
5. Technical Problems
If a delivered video file is corrupted, inaccessible, or affected by a technical problem caused during our production or delivery process, customers should contact us within 7 calendar days after delivery.
We will review the issue and, when appropriate, provide a corrected file or another reasonable solution.
We generally aim to review reported technical problems within 2–3 business days after receiving the necessary information.
Customers should first allow us an opportunity to resolve technical problems before requesting a refund based on the issue.
6. Customer-Provided Materials
Customers are responsible for ensuring that all submitted video footage, audio files, images, graphics, documents, and other materials are complete, accessible, and suitable for the requested service.
We are not responsible for delays, incomplete results, or additional work caused by missing, corrupted, incompatible, or unusable customer-provided materials.
Customers should provide requested replacement files, missing materials, or additional information within 3 business days whenever reasonably possible. Project processing may be paused until the required materials are received.
7. Non-Refundable Circumstances
To the extent permitted by applicable law, a refund may not be available when:
- The requested service has been fully completed and delivered according to the agreed requirements.
- The customer changes their mind after substantial editing work has been completed.
- The customer provides incorrect, incomplete, or unusable project materials.
- The customer requests work outside the original agreed scope and does not wish to pay for additional services.
- The customer does not provide required information or feedback within a reasonable period.
- The customer fails to report an applicable issue within the stated 7-calendar-day review period.
- The final result meets the agreed project specifications but the customer subsequently changes their preferences.
These limitations do not affect any rights that cannot legally be waived under applicable law.
8. Refund Processing
If a refund is approved, Eddie Clip Works LLC will initiate the refund through the original payment method whenever reasonably possible.
Approved refunds will generally be initiated within 3 business days after the refund decision has been confirmed.
Once initiated by us, the time required for the refunded amount to appear in the customer’s account may depend on the customer’s bank, card issuer, or payment service provider. Depending on the payment provider, the funds may take additional business days to appear in the customer’s account.
9. How to Request a Refund
To request a refund, please contact us by email within the applicable 7-calendar-day review period, when applicable, and provide:
- Customer name
- Order or project information
- Date of purchase
- Reason for the refund request
- Relevant project or payment details
- Any supporting information or files that may help us evaluate the request
We generally aim to acknowledge and review refund requests within 1–3 business days after receiving the necessary information.
We will communicate the outcome after evaluating the circumstances of the project.
10. Payment and One-Time Sales
All purchases from Eddie Clip Works LLC are one-time sales. We do not charge subscription fees or recurring payments for our video editing services.
A refund, when approved, applies only to the specific one-time purchase associated with the approved refund request.
Refunds are not automatically renewed, repeated, or applied to any future purchase.