1. What video editing services do you provide?
Eddie Clip Works LLC provides professional video editing services for customers in the United States. Our services may include video trimming, footage organization, transitions, audio adjustments, captions, text elements, basic visual enhancements, social media video editing, promotional video editing, and other editing services based on the customer’s project requirements.
2. How do I place an order?
Customers can submit an order through our website by selecting the applicable video editing service and providing the required project information. After payment is successfully completed, we will review the order and project requirements.
We may contact you if additional footage, instructions, or clarification is needed before editing begins.
3. How long does video editing take?
For standard projects, the normal production timeframe is generally 3–7 business days after we have received payment and all required project materials and instructions.
More complex projects or projects involving a large amount of footage may require additional time. If additional time is necessary, we will communicate the expected timeframe to the customer.
4. When will my project start?
We normally review and confirm orders within 1 business day after receiving payment and the required project information.
Editing work will normally begin within 1 business day after all necessary materials and instructions have been received.
5. How do I submit my video files?
Video footage and other project materials may be submitted through the digital file-sharing or upload method communicated to you after your order.
Customers should ensure that all submitted files are complete, accessible, and provided in a reasonably usable format.
6. What file formats can I submit?
Supported file formats may vary depending on the specific project and delivery requirements. Customers should provide commonly used video, image, and audio file formats whenever possible.
If you are unsure whether a particular file format can be used, please contact us before submitting your project.
7. How will I receive my completed video?
Completed projects are delivered electronically. Depending on the project, we may provide a digital download link, file-sharing service, or another electronic delivery method.
Standard video editing services do not involve physical product shipping.
8. Are revisions included?
Revision availability depends on the specific service purchased.
If revisions are included, customers should provide clear revision instructions within 7 calendar days after receiving the completed video. Included revisions generally relate to the original project requirements.
Requests that substantially change the original project scope may require an additional charge.
9. How long do revisions take?
Included revision requests are generally processed within 2–5 business days, depending on the complexity and amount of requested changes.
The timeframe may be extended if additional information, files, or clarification are required from the customer.
10. What happens if I need to change my original requirements?
If you request changes that substantially differ from the original project requirements, the request may be considered additional work.
We will communicate with you regarding the revised scope and any applicable additional charges before proceeding with the additional work.
11. Can I cancel my order?
Customers may contact us to request cancellation before editing work begins.
If the cancellation is approved before production starts, the customer may be eligible for a refund according to our Refund and Return Policy.
Once editing work has begun, refund eligibility may depend on the amount of work already completed and the circumstances of the cancellation.
12. Do you offer refunds?
Because video editing is a customized digital service, refund eligibility depends on the circumstances of the request.
Customers should review our Refund and Return Policy for detailed information regarding cancellations, refunds, completed work, technical issues, and other applicable conditions.
13. Do you charge recurring or subscription fees?
No. All purchases from Eddie Clip Works LLC are one-time sales.
We do not charge subscription fees or automatic recurring payments for our standard video editing services. Each payment applies to the specific service or project purchased.
14. What happens if my delivered video has a technical problem?
If the delivered file is corrupted, inaccessible, or affected by a technical problem related to our production or delivery process, please contact us promptly.
Customers should report technical problems within 7 calendar days after delivery so that we can review the issue and, where appropriate, provide a corrected file.
15. How long will you keep my project files?
Eddie Clip Works LLC may retain project files for up to 30 calendar days after final delivery for service, revision, recordkeeping, or technical support purposes.
Customers are encouraged to download and securely store their completed files after receiving them.
16. What if I do not provide the required files or information?
Project processing may be delayed if required footage, instructions, approvals, or other information is missing.
Customers should provide requested information or materials within 3 business days whenever reasonably possible. The production timeframe may be paused until all necessary information has been received.
17. Who owns the footage I submit?
Customers generally retain ownership of the original materials they lawfully provide to Eddie Clip Works LLC.
Customers are responsible for ensuring that they have the necessary rights and permissions to use and provide all submitted footage, music, images, graphics, logos, and other materials.
18. Can you edit copyrighted material?
Customers are responsible for obtaining the necessary rights, licenses, and permissions for copyrighted materials they submit for editing.
Eddie Clip Works LLC is not responsible for claims resulting from a customer’s unauthorized use of third-party materials.
19. What should I do after receiving my completed video?
We recommend downloading and securely storing your completed video as soon as possible.
Customers should review the delivered file within 7 calendar days and contact us promptly if they identify an applicable technical issue or included revision request.